The short answer
I am Vitalii Prisacari, and Matted Hair London is my studio in Catford, London. I do one thing: restore matted, tangled and knotted hair without cutting, for every hair type from 1A to 4C. I have done it since 2020, across more than 1,000 clients, 99% saved without cutting, with the VTCT Skills Level 3 Diploma in Women's Hairdressing and 27 qualifications behind the work. Every case starts with a free 10-minute phone consultation.
My main qualification is the VTCT Skills Level 3 Diploma in Women's Hairdressing, an Ofqual regulated qualification (number 600/1482/9) awarded to me on 30 April 2026, including the Level 4 Hair and Scalp unit, which covers the scalp as well as the hair. I am a State Registered Graduate Hairdresser with The Hair Council (HC-950365). I also hold First Aid at Work, the Level 2 Certificate in Awareness of Mental Health Problems and Mental Health First Aid (MHFA England, 2026), because many of the people who come to me are going through a hard time. See all my qualifications and certificates.
How Matted Hair London Began
It Began with Helping My Wife (2019)
In 2019 my wife Ariadna opened her hair extension studio in London, AV Extension, after working with extensions since 2016. Her diary filled quickly, and extension work runs on tight bookings: fittings, corrections, removals, often more clients in a week than there are days in it. When she needed help to keep up, I stepped in. My job was preparing each client before new extensions went in: removing the old keratin bonds, detangling the light matting that builds up over nearly three months of wear, then washing and drying. It was routine: a full detangle and comb-through took me 30 to 40 minutes.
Within a few months, the same job was taking 90 minutes, sometimes 120. Clients were arriving with matted hair around extensions, far more tangled than a well-fitted set should ever leave behind, from work done elsewhere. So we put a notice on the AV Extension website: light detangling under 30 minutes stayed free, but severely or moderately matted hair that needed a full comb-through would be charged for the time it took.
Within months, messages began arriving from people who did not want extensions at all. They wanted someone to detangle severely matted hair without cutting it. By the end of 2019, a new person was writing to me almost every day.
The Ten-Hour Case That Decided Everything
At the end of 2019 a woman wrote to me in despair. She had just left hospital after spinal surgery and could not travel. Her hair was the most severely matted I had ever seen, and every option in front of her ended with scissors. She had grown that hair her whole life. I said yes, although I had never worked on hair that severe.
That became my first home visit. In person, the hair looked worse than in the photos she had sent. Because of her spine she could not sit for long, so we found a position that was comfortable for her and hard for me: she lay on the bed with her head supported at its edge, and I worked kneeling on the floor, leaning towards her so she would feel no pulling and no pain. Of the ten hours the detangling took, roughly two I spent standing and eight on my knees.
Seven hours in, I wanted to apologise and tell her it could not be done, and I kept working.
After ten hours the hair was completely detangled, saved without cutting.
Building a Dedicated Studio (2020 Onwards)
From 2020, detangling was the only thing I did. The messages had not stopped, and I began the year with a plan: a professional website holding everything a person with severely matted hair needs to know, and a decision to train properly. There was almost nowhere to learn. In 2020 I could not find a single salon in the UK that offered dedicated detangling, and trustworthy information was rare. I built the knowledge case by case and course by course, with everything Ariadna, an expert in hair extensions, taught me about hair along the way.
Somewhere in those years I also developed my own detangling spray and post-restoration treatment, made with ingredients I am licensed to import and refined through years of testing. It is not sold anywhere, only used in my sessions, at the studio in Catford and on home and hospital visits across London.
Today people come to this studio from all over the UK, usually after salon after salon has given the same answer: cut it, nothing else can be done. I started out as Detangler Matted London, and in 2026 the studio became MATTED LTD, Company No. 17233309. Matted. We Save Hair, Not Cut It.